WOWFIX PRIVACY POLICY
Last Updated: October 22, 2025
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Your Privacy Matters – Here’s How We Protect It
WOWFIX LLC (“WOWFIX,” “we,” “us,” or “our”) respects the privacy of its users and is committed to protecting your personal information. This Privacy Policy explains how WOWFIX collects, uses, and discloses personal information collected through our website and mobile applications (collectively, the “Platform”).
Please read this Policy carefully to understand our practices regarding your personal information.
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1. INFORMATION WE COLLECT
We may collect personal information from you in various ways when you use the Platform, including:
Account Information
When you sign up for a WOWFIX account, we collect your name, email address, phone number, and other information you provide.
Service Requests
If you request services through the Platform, we collect information about the type of service needed, your address, and other details to connect you with a service provider.
Payment Information
If you make purchases through the Platform, we collect your payment information, such as credit card details, to process payments securely.
Communications
If you contact us directly, we collect information in the communication such as email address and contents of the message.
Device Information
We collect technical information about the device you use to access the Platform, such as IP address, browser type, operating system details, and device identifiers.
Usage Information
We collect information about how you interact with the Platform, such as pages visited, services viewed, frequency and duration of visits, and referral sources.
Location Information
With your consent, we may collect precise location data from your mobile device to provide location-specific services.
Cookies and Tracking Technologies
We use tracking technologies like cookies to collect usage information and support features of the Platform.
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2. SMS AND TEXT MESSAGE COMMUNICATIONS
Consent to Receive SMS
By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive SMS/text messages from WOWFIX regarding:
– Service appointment confirmations and reminders
– Technician arrival notifications
– Service updates and status changes
– Account notifications
– Promotional offers and special deals (if you opt in)
Message frequency varies based on your service requests and preferences. Message and data rates may apply depending on your mobile carrier plan.
SMS Service Provider
We use Twilio Inc. as our SMS service provider to deliver text messages to you. Your phone number and message data may be shared with Twilio solely for the purpose of message delivery. Twilio’s privacy practices are governed by their Privacy Policy available at https://www.twilio.com/legal/privacy
Your SMS Rights and Options
– OPT-OUT: Text STOP to any WOWFIX message to immediately unsubscribe from SMS communications
– HELP: Text HELP for assistance or contact us at the information below
– Frequency: Message frequency varies; you may receive multiple messages per service request
– Carriers: All major U.S. carriers are supported
– No Purchase Required: Consent to receive SMS is not a condition of purchasing services
TCPA Compliance
WOWFIX LLC complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state telecommunications laws. We will only send SMS messages to phone numbers that have explicitly opted in to receive communications from us. We maintain records of all opt-in consents.
Revoking SMS Consent
You may revoke your consent to receive SMS messages at any time by:
– Texting STOP to any WOWFIX message
– Contacting us at the information provided below
– Updating your communication preferences in your WOWFIX account
Please note that opting out of SMS messages may affect our ability to provide timely service updates, but will not prevent you from receiving critical service-related communications via other channels.
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3. HOW WE USE YOUR INFORMATION
We use the information we collect for purposes including:
– Provide our services and respond to your requests
– Schedule and coordinate service appointments
– Send service confirmations, reminders, and updates via SMS and email
– Process payments and prevent fraud
– Improve and maintain the Platform
– Notify you about changes to our services and offerings
– Provide customized content and advertising
– Detect and prevent fraud, abuse, security, and technical issues
– Conduct research and analysis to improve our services
– Comply with legal obligations
– Enforce our Terms of Service
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4. INFORMATION DISCLOSURE
We may disclose your personal information to third parties in limited circumstances, including:
Service Providers
We share information with service providers we’ve contracted to support our business functions, including:
– SMS delivery services (Twilio)
– Payment processors
– Customer service platforms
– Analytics providers
– Cloud storage providers
Legal Requirements
We may disclose information to law enforcement agencies, government authorities, or third parties if required by law, court order, or legal process.
Business Partners
We may share information with business partners who distribute or advertise our services, subject to confidentiality agreements.
Business Transfers
We may disclose information to third parties as part of a merger, acquisition, bankruptcy, or other transfer of all or part of our assets.
With Your Consent
We may share information for any other purpose with your explicit consent.
Important Note: We do not sell or rent your personal information to third parties for their marketing purposes. Any disclosures to third parties are made only to enable them to perform services on our behalf or as required by law.
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5. YOUR CHOICES AND RIGHTS
You have certain rights and choices regarding how we handle your information:
Access and Update
You can access and update your WOWFIX account information at any time through your account settings.
Marketing Communications
You can opt out of marketing emails by clicking the “unsubscribe” link in any promotional email or updating your communication preferences.
SMS Opt-Out
Text STOP to any WOWFIX message to unsubscribe from SMS communications.
Account Deletion
You can request deletion of your WOWFIX account and personal information by contacting us.
Data Portability
You can request an electronic copy of your personal data in a commonly used format.
Restrict Processing
You can request that we restrict how we use or disclose your information.
To exercise any of these rights, please contact us using the information provided below.
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6. STATE-SPECIFIC PRIVACY RIGHTS
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
– Right to Know: You can request information about the categories and specific pieces of personal information we’ve collected about you in the past 12 months.
– Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
– Right to Opt-Out: You can opt out of the “sale” or “sharing” of your personal information (Note: WOWFIX does not sell personal information).
– Right to Correct: You can request correction of inaccurate personal information.
– Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise these rights, please contact us at pr*****@****ix.us or use the contact information below. We will verify your identity before processing your request.
Other State Rights
Residents of other states may have similar rights under applicable state laws. Contact us to learn more about your specific rights.
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7. DATA RETENTION
We retain your personal information for as long as necessary to:
– Fulfill our contractual obligations to you
– Comply with legal and regulatory requirements
– Resolve disputes and enforce our agreements
– Protect our assets and prevent fraud
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.
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8. SECURITY OF INFORMATION
We implement technical, physical, and organizational measures designed to protect your information from unauthorized access, disclosure, loss, and misuse, including:
– Encryption of data in transit and at rest
– Secure server infrastructure
– Access controls and authentication
– Regular security assessments
– Employee training on data protection
However, no data transmission or storage system can guarantee 100% security. While we strive to protect your information, we cannot guarantee absolute security.
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9. CHILDREN’S PRIVACY
Our services are not designed for or directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that personal information from a child under 16 was submitted through our Platform, we will promptly delete it.
If you believe we have collected information from a child under 16, please contact us immediately.
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10. THIRD-PARTY LINKS AND SERVICES
Our Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Platform.
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11. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.
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12. CHANGES TO THIS PRIVACY POLICY
We may occasionally update this Privacy Policy as our business practices and legal requirements change. When we post changes, we will:
– Revise the “Last Updated” date at the top of this Policy
– Notify you of material changes via email or prominent notice on our Platform
– Obtain your consent if required by applicable law
We encourage you to review this Policy periodically to stay informed about how we protect your information.
Your continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy.
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13. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
WOWFIX LLC
Email: in**@****ix.us
Phone: (888)887-6833
Mailing Address: 1006 S Lindell rd, Greensboro, NC 27403
For SMS-related inquiries:
Text HELP to any WOWFIX message or contact us at the above information.
For California residents exercising CCPA/CPRA rights:
Email: in**@****ix.us with “California Privacy Rights Request” in the subject line.
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