Privacy Policy

Last Updated: March 31, 2026

Your Privacy Matters — Here’s How We Protect It

WOWFIX LLC (“WOWFIX,” “we,” “us,” or “our”) respects the privacy of its users and is committed to protecting your personal information. This Privacy Policy explains how WOWFIX collects, uses, and discloses personal information collected through our website and mobile applications (collectively, the “Platform”).

Please read this Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect personal information from you in various ways when you use the Platform, including:

• Account Information — When you sign up for a WOWFIX account, we collect your name, email address, phone number, and other information you provide.
• Service Requests — If you request services through the Platform, we collect information about the type of service needed, your address, and other details to connect you with a service provider.
• Payment Information — If you make purchases through the Platform, we collect your payment information, such as credit card details, to process payments securely.
• Communications — If you contact us directly, we collect information in the communication such as email address and contents of the message.
• Device Information — We collect technical information about the device you use to access the Platform, such as IP address, browser type, operating system details, and device identifiers.
• Usage Information — We collect information about how you interact with the Platform, such as pages visited, services viewed, frequency and duration of visits, and referral sources.
• Location Information — With your consent, we may collect precise location data from your mobile device to provide location-specific services.
• Cookies and Tracking Technologies — We use tracking technologies like cookies to collect usage information and support features of the Platform.

2. SMS and Text Message Communications

Consent to Receive SMS. By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive SMS/text messages from WOWFIX regarding:

• Service appointment confirmations and reminders
• Technician arrival notifications
• Service updates and status changes
• Account notifications
• Promotional offers and special deals (if you opt in)

Message frequency varies based on your service requests and preferences. Message and data rates may apply depending on your mobile carrier plan.

Verbal Consent Process. When a customer contacts WowFix Windows & Doors by phone, our representative verbally states:

“Before I send you a confirmation, I want to let you know that WowFix Windows & Doors may send you SMS messages regarding your appointment and service updates. Message and data rates may apply. You can reply STOP at any time to opt out. Do you agree to receive SMS messages from WowFix?”

The customer must verbally confirm “Yes” before any SMS message is sent.

SMS Service Provider. We use third-party SMS service providers solely to deliver text messages to you. Your phone number and message data are shared with these providers only for message delivery and for no other purpose.

Your SMS Rights and Options:

• OPT-OUT: Text STOP to any WOWFIX message to immediately unsubscribe from SMS communications
• HELP: Text HELP for assistance or contact us at the information below
• Frequency: Message frequency varies; you may receive multiple messages per service request
• Carriers: All major U.S. carriers are supported
• No Purchase Required: Consent to receive SMS is not a condition of purchasing services

Mobile Opt-In Data Protection. Your mobile opt-in data — including your phone number and your consent to receive SMS messages — will not be sold, shared, or disclosed to any third parties or affiliates for marketing or promotional purposes. We collect this information solely to send you service-related messages as described above.

TCPA Compliance. WOWFIX LLC complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state telecommunications laws. We will only send SMS messages to phone numbers that have explicitly opted in to receive communications from us. We maintain records of all opt-in consents.

Revoking SMS Consent. You may revoke your consent to receive SMS messages at any time by:

• Texting STOP to any WOWFIX message
• Contacting us at the information provided below
• Updating your communication preferences in your WOWFIX account

Please note that opting out of SMS messages may affect our ability to provide timely service updates, but will not prevent you from receiving critical service-related communications via other channels.

3. How We Use Your Information

We use the information we collect for purposes including:

• Provide our services and respond to your requests
• Schedule and coordinate service appointments
• Send service confirmations, reminders, and updates via SMS and email
• Process payments and prevent fraud
• Improve and maintain the Platform
• Notify you about changes to our services and offerings
• Provide customized content and advertising
• Detect and prevent fraud, abuse, security, and technical issues
• Conduct research and analysis to improve our services
• Comply with legal obligations
• Enforce our Terms of Service

4. Information Disclosure

We may disclose your personal information to third parties in limited circumstances, including:

Service Providers. We share information with service providers we’ve contracted to support our business functions, including:

• SMS delivery services
• Payment processors
• Customer service platforms
• Analytics providers
• Cloud storage providers

Bot Protection (Cloudflare Turnstile). To protect our chat assistant and online booking tools from automated abuse, we use Cloudflare Turnstile to tell humans apart from bots. This is governed by the Cloudflare Turnstile Privacy Addendum.

Legal Requirements. We may disclose information to law enforcement agencies, government authorities, or third parties if required by law, court order, or legal process.

Business Partners. We may share information with business partners who distribute or advertise our services, subject to confidentiality agreements. This does not include mobile phone numbers or SMS opt-in data, which are never shared with business partners.

Business Transfers. We may disclose information to third parties as part of a merger, acquisition, bankruptcy, or other transfer of all or part of our assets.

With Your Consent. We may share information for any other purpose with your explicit consent.

Important Note: We do not sell, rent, or share your personal information — including mobile phone numbers and SMS opt-in data — to third parties for their marketing or promotional purposes. Any disclosures to third parties are made only to enable them to perform services on our behalf or as required by law.

5. Your Choices and Rights

You have certain rights and choices regarding how we handle your information:

• Access and Update — You can access and update your WOWFIX account information at any time through your account settings.
• Marketing Communications — You can opt out of marketing emails by clicking the “unsubscribe” link in any promotional email or updating your communication preferences.
• SMS Opt-Out — Text STOP to any WOWFIX message to unsubscribe from SMS communications.
• Account Deletion — You can request deletion of your WOWFIX account and personal information by contacting us.
• Data Portability — You can request an electronic copy of your personal data in a commonly used format.
• Restrict Processing — You can request that we restrict how we use or disclose your information.

To exercise any of these rights, please contact us using the information provided below.

6. State-Specific Privacy Rights

California Residents (CCPA/CPRA). If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the categories and specific pieces of personal information we’ve collected about you in the past 12 months.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the “sale” or “sharing” of your personal information (Note: WOWFIX does not sell personal information).
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at [email protected] or use the contact information below. We will verify your identity before processing your request.

Other State Rights. Residents of other states may have similar rights under applicable state laws. Contact us to learn more about your specific rights.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill our contractual obligations to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Protect our assets and prevent fraud

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

8. Security of Information

We implement technical, physical, and organizational measures designed to protect your information from unauthorized access, disclosure, loss, and misuse, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no data transmission or storage system can guarantee 100% security. While we strive to protect your information, we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not designed for or directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that personal information from a child under 16 was submitted through our Platform, we will promptly delete it.

If you believe we have collected information from a child under 16, please contact us immediately.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Platform.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

12. Changes to This Privacy Policy

We may occasionally update this Privacy Policy as our business practices and legal requirements change. When we post changes, we will:

• Revise the “Last Updated” date at the top of this Policy
• Notify you of material changes via email or prominent notice on our Platform
• Obtain your consent if required by applicable law

We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

WOWFIX LLC Email: [email protected] Phone: (888) 887-6833 Mailing Address: 1006 S Lindell Rd, Greensboro, NC 27403

For SMS-related inquiries: Text HELP to any WOWFIX message or contact us at the above information.

For California residents exercising CCPA/CPRA rights: Email [email protected] with “California Privacy Rights Request” in the subject line.

© 2026 WOWFIX LLC. All rights reserved.