Rotted Sill, Caught in Time
Decay cut out completely and rebuilt in real wood — no filler, no new window.
The builder's warranty expired years ago, the manufacturer points at 'labor', and the window still won't stay up. We're who you call after the warranties stop caring — repairs from $115.
Real WowFix job — drag to see the difference.
Real WowFix job — drag to see the difference.
In Garner, a lot of homes are a few years old: the builder's warranty is over, and the windows are having their first problems. Tap what yours is doing:
What is your window doing?
Diagnosis
The sealed glass unit
The seal around the edge of the glass opened. Moisture got in and filled the drying beads inside the unit like a bathtub. When the tub overflowed, the fog showed up on the inside of the glass, where no cloth can reach.
We swap just the glass unit in your frame, from $198.
How foggy glass gets fixed →Diagnosis
The pivot shoe, a small plastic part
Hidden springs in the sides of the frame hold the sash up through a plastic pivot shoe. Over the years the plastic dries out and its hook breaks off, so nothing holds the sash anymore. Sometimes a sash that was forced snaps its metal pivot pin instead.
New balances and shoes, $175 a window.
Why windows won't stay up →Diagnosis
The bottom of the sash and the sill
Paint is the only armor wood has. Once it cracks, rain soaks into the flat parts at the bottom and never dries, and a fungus turns the wood soft from the inside. The top of the window stays solid.
We cut out the rot and splice in new wood: a sash from $375, a sill from $475.
How rot starts and how we fix it →Diagnosis
The crank operator, a small gearbox
On a casement window, a little gearbox under the sash turns the handle into motion. Its teeth strip with age, or all at once when a stuck window gets cranked hard. The handle spins free and the window stays put.
A new operator bolts in, $275.
More on broken cranks →Diagnosis
The weatherstripping
The soft strip around the sash flattens with age and stops touching it, so air walks right through the gap. A worn latch that no longer pulls the sash tight makes it worse.
New weatherstripping, $115 a window (3 windows minimum).
How we seal drafty windows →Diagnosis
Just the glass
A stray ball, a stone from the mower, a hard knock. The glass broke; the frame and the sash didn't.
New glass in your frame: a single pane from $164, a double-pane unit from $198.
Glass repair, every type →Diagnosis
The screen: its mesh, or its frame
Sun slowly breaks down the coating on the mesh until the strands snap instead of flexing, and it tears. Press it gently with your thumb: springy mesh only needs a wash, stiff papery mesh is done. Then look at the frame.
Frame still straight
Rescreen: new mesh in your frame
$100
Frame bent, or no screen
New screen built to size
$150
Diagnosis
The sash lock
The lock on the middle rail pulls the two sashes together. When it wears out, or the sash settles a little low, the two halves no longer meet and the window won't lock.
A new lock, $115.
Window hardware we replace →This is what we do. The builder won't come back for a window part, and you don't need a new window. You need the part that failed.
The same price we quote on the phone. Tell us what's going on — or just snap a photo — and see your estimate instantly.
Estimated price
$0
Preliminary estimate — your final price is confirmed on-site at booking. No surprises.
Not sure what it is?
Garner's newer subdivisions all live the same timeline: year one, the builder fixes things. Year five or eight, the first balancer dies, a unit fogs up, a latch stops catching — and suddenly nobody's phone rings through. The builder's obligation ended long ago; the window manufacturer's paper warranty, if it covers anything, covers parts and not the labor to install them. That gap is exactly where we live: diagnose the failure, supply the part, install it, warranty the work — from $115 a line.
When the first windows in a young house fail, the search reflex says 'replacement' — but a seven-year-old window is a healthy window with a dead component. The frame is fine, the glass is usually fine, the installation is fine; a $175 balancer or a $198 sealed unit puts it back to factory behavior. Whole-window replacement in a house this age is almost always money donated to someone's sales quota — and on the rare occasion it's genuinely needed, we'll show you why in writing.
No warranty paperwork required — just the window and its symptom.
Won't stay up, fogged, won't lock — you don't need the builder's spec sheet; the window tells us its story.
The failed component identified and priced from the catalog — $115 to $375 covers nearly everything post-warranty.
We bring the part, install it and adjust the window to spec — no waiting on a manufacturer's parts department.
Cycled and locked with you watching — and this time the warranty is ours, written, and five years long.
Post-warranty repairs run on the same printed catalog as everything we do:
Every repair comes with a written workmanship warranty. If it's not right, we come back and make it right.
We fix the part that failed — glass, seal, sash or hardware — so you keep your windows and skip full-replacement cost.
Your repair is done by our own technicians, never subcontracted — and most sealed glass is built the same day.
A clear quote before any work starts. No hidden fees, no upsells, no pressure to replace what we can repair.
Drag the handle to compare — swipe or tap a dot for more jobs.
Garner's subdivisions came up in waves, and their windows age in the same waves — southern Wake sits minutes off our Raleigh routes, so post-warranty calls book fast.
Around Garner
Nearby & Related
Book your service today
No stock footage, no actors — an actual WowFix job: a rotted, fogged-out window brought back to flawless, like-new condition.
Snap a clear photo of every foggy, cracked or stuck window in natural light. Morning light shows fog between the panes best and lets us quote faster — often before we arrive.
Jot down the symptom per window — fog between the glass, won't open or stay up, draft, cracked pane, or rotted frame. It tells us whether it's a glass-only swap (from $198) or hardware/wood work.
Move furniture, blinds and décor back roughly three feet so our crew can measure and work safely. It keeps the visit quick and your things out of the way.
If you have the original window brand, a sticker in the frame, or install paperwork, set it aside. It's not required, but it helps us match glass and parts on the first trip.
Unlock gates, secure pets, and clear the exterior path to the windows. Most glass-unit work is done from both sides, so outside access keeps everything one visit.
Decay cut out completely and rebuilt in real wood — no filler, no new window.
We fabricate an exact-profile piece from laminated lumber and splice it in.
New glass built to the window's exact size — frame and trim untouched.
The pane is the part that failed — so the pane is the part we replace.
A failed seal, not a failed window: the sealed unit is swapped, the frame stays.
Rotted bottom rebuilt on-site — a fraction of the ~$10,000 a new door runs.
Real jobs, real photos — swipe for more.
Lead Window & Door Repair Specialist
This content is written by Eugene Ko, a master craftsman with 17+ years of hands-on experience in residential and commercial window repair. Eugene has personally completed over 15,000 window and door repairs across North Carolina, so every answer here is grounded in real field experience — not guesswork.
Last updated: October 13, 2026