WOWFIX LLC REFUND POLICY
Last Updated: October 22, 2025
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IMPORTANT NOTICE
This Refund Policy is incorporated into and forms part of our Terms and Conditions. By requesting services from WOWFIX, you acknowledge and agree to this policy in its entirety. Please read carefully before booking services.
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1. OUR COMMITMENT TO QUALITY
At WOWFIX, we are committed to providing excellent service and quality workmanship. We stand behind our work through our warranty program. However, refunds are issued only under specific circumstances as outlined in this policy.
IMPORTANT: Satisfaction with completed work is addressed through our WARRANTY PROGRAM, not through refunds. See Section 8 for warranty information.
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2. SERVICE CANCELLATIONS AND FEES
Cancellation by Customer
To cancel a scheduled service appointment, you must notify WOWFIX at least 24 hours in advance via phone at (855) 994-1801 or through your WOWFIX account.
Cancellation Terms:
• Cancellations made 7+ days before scheduled appointment: Full refund of prepayment minus any documented expenses incurred
• Cancellations made 3-6 days before appointment: Refund of prepayment minus $75 cancellation fee and any documented material costs
• Cancellations made less than 3 days before appointment: $150 cancellation fee plus any non-returnable material costs
• No-show without notice: $200 service call fee plus any non-returnable material costs
• Repeated cancellations (3+ times within 12 months): WOWFIX reserves the right to refuse future service or require full payment in advance
Cancellation by WOWFIX
If WOWFIX must cancel your appointment due to weather, emergencies, equipment failure, or other circumstances beyond our control, you will receive:
• Full refund of ALL payments made, OR
• Full credit towards rescheduled service at your convenience, OR
• Priority rescheduling with no additional fees
WOWFIX is not liable for any consequential or indirect damages resulting from service cancellations, including but not limited to lost time, inconvenience, or subsequent property damage.
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3. DEPOSITS, DOWN PAYMENTS, AND PREPAYMENTS – CRITICAL INFORMATION
Understanding Deposits vs. Down Payments
WOWFIX uses different payment structures depending on the scope and nature of your project:
BOOKING DEPOSIT (Refundable with conditions)
A booking deposit reserves your service date and covers initial administrative costs. This deposit is generally refundable subject to cancellation terms in Section 2.
Amount: Typically $100-$500 for standard service appointments
Purpose: Schedule reservation and administrative processing
Refundability: Refundable if cancelled with proper notice (see Section 2)
DOWN PAYMENT (Refundable only in specific circumstances)
A down payment is a portion of the total project cost required to begin work, order materials, and allocate resources. Down payments are subject to the detailed terms below.
Amount: Varies by project size (see tiered structure below)
Purpose: Material procurement, labor allocation, project preparation
Refundability: Depends on stage of project and expenses incurred (see below)
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TIERED DEPOSIT STRUCTURE BY PROJECT SIZE
TIER 1: Standard Service Calls ($200 – $2,000)
Down Payment Required: $200 – $500 (typically 25% of estimated cost)
Refund Terms:
✓ Cancellation 7+ days before service: Full refund minus $50 administrative fee
✓ Cancellation 3-6 days before service: Refund minus $75 and any materials ordered
✓ Cancellation <3 days before service: Refund minus $150 and any materials ordered
✗ After work begins: No refund (work performed is non-refundable)
Materials: Most standard repairs use stock materials. If custom materials are ordered specifically for your project, those costs are non-refundable once ordered.
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TIER 2: Medium Projects ($2,001 – $7,000)
Down Payment Required: 30-40% of estimated total cost
Refund Terms:
The refundability of your down payment depends on the stage of the project:
STAGE 1 – Before Material Orders (First 7 days after deposit):
✓ Full refund minus $100 administrative fee
✓ No materials ordered yet
✓ Easy to reassign resources
STAGE 2 – After Material Orders, Before Delivery (8-14 days):
✓ Refund minus:
– $150 administrative fee
– Actual cost of non-returnable materials
– Supplier restocking fees (if applicable)
✓ Must provide proof of material orders and costs
✓ Returnable materials will be returned for credit
STAGE 3 – After Material Delivery, Before Installation:
✓ Refund minus:
– $200 administrative fee
– Full cost of custom/non-returnable materials
– Delivery and handling charges
– Restocking fees if applicable (typically 15-25%)
✗ Custom-ordered items (windows, doors, glass) are 100% non-refundable
STAGE 4 – After Work Begins:
✗ No refund once installation/repair work has started
✗ Completed labor and installed materials cannot be refunded
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TIER 3: Large Projects ($7,001 – $15,000)
Down Payment Required: 40-50% of estimated total cost
Refund Terms:
✓ Cancellation before materials ordered: Refund minus $200 administrative fee
✓ After materials ordered but not delivered: Refund minus administrative fee, all material costs, and cancellation fees from suppliers
✓ After materials delivered: Refund minus administrative fee, all material costs, delivery charges, and 25% restocking fee
✗ After work begins: No refund whatsoever
✗ Custom fabricated items: 100% non-refundable once manufacturing begins
Special Conditions:
• Custom orders (windows, doors, specialty glass): Separate non-refundable deposit required (see Section 4)
• Multiple-day projects: Payment schedule outlined in contract
• Material deposits may exceed 50% if custom fabrication required
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TIER 4: Major Projects (Over $15,000)
Down Payment Required: 50% of estimated total cost
Refund Terms:
✗ Generally non-refundable once contract is signed due to:
– Significant custom material orders
– Labor scheduling and resource allocation
– Project planning and engineering
– Supplier commitments and lead times
Limited Refund Scenarios:
✓ WOWFIX cancels project: 100% refund
✓ WOWFIX cannot complete as contracted: Refund of unearned portion
✓ Material defects before installation: Refund of defective material costs only
✗ Customer cancellation: Down payment forfeited as liquidated damages
Documentation Required:
• Detailed written contract with payment schedule
• Itemized material list with costs
• Project timeline and milestones
• Signed acknowledgment of refund terms
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WHY DOWN PAYMENTS MAY BE NON-REFUNDABLE
When you provide a down payment, WOWFIX immediately takes the following actions:
Immediate Commitments:
✓ Reserve your installation date (blocking other customers)
✓ Order materials specific to your project specifications
✓ Schedule and allocate skilled technicians
✓ Conduct site preparation and planning
✓ Process administrative paperwork
✓ Coordinate with suppliers and manufacturers
✓ Decline other work to accommodate your project
Real Financial Obligations:
Once materials are ordered, we incur non-recoverable costs:
• Purchase orders submitted to suppliers
• Custom manufacturing begins (windows, doors, glass)
• Delivery and logistics arrangements
• Supplier contracts that cannot be cancelled
• Materials that cannot be returned or resold
• Restocking fees from suppliers (typically 15-25%)
These are REAL expenses that WOWFIX cannot recover if you cancel. The down payment compensates us for these actual, documented losses – not as a penalty, but as liquidated damages for legitimate business costs incurred on your behalf.
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WOWFIX-INITIATED CANCELLATIONS
If WOWFIX must cancel your project for any reason, including but not limited to:
• Inability to complete work as specified
• Unforeseen technical complications
• Permitting or regulatory issues
• Business closure or force majeure events
You will receive:
✓ 100% refund of ALL payments made
✓ Refund processed within 10 business days
✓ No questions asked
✓ No cancellation fees
This policy does NOT apply if cancellation is due to customer’s failure to provide access, comply with contract terms, or pay amounts due.
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4. CUSTOM MATERIALS AND SPECIAL ORDERS
Non-Refundable Custom Orders
Custom-ordered materials manufactured specifically for your project are 100% NON-REFUNDABLE once the order is placed with our suppliers. This includes but is not limited to:
Non-Returnable Items:
❌ Custom-sized windows and doors
❌ Specialty glass (tinted, frosted, decorative, tempered)
❌ Non-standard hardware or finishes
❌ Made-to-measure components
❌ Special-order colors or materials
❌ Custom grid patterns or divided lights
❌ Specialty shapes (arches, angles, circles)
❌ Energy-efficient upgrades with custom specs
Why These Are Non-Refundable:
• Manufactured to your exact specifications
• Cannot be returned to manufacturer
• Cannot be resold to other customers
• Manufacturing begins immediately upon order
• Supplier policies prohibit returns on custom items
• No secondary market for custom-sized products
Custom Order Process:
STEP 1 – Consultation and Specification
We discuss your needs and take precise measurements. You approve specifications, materials, colors, and design.
STEP 2 – Quote and Agreement
You receive a detailed quote itemizing custom materials. You sign a Custom Materials Addendum acknowledging non-refundable terms.
STEP 3 – Separate Custom Materials Deposit
A separate deposit covering 100% of custom material costs is required. This deposit is paid directly to secure your custom order.
STEP 4 – Order Placement (Point of No Return)
We submit your order to the manufacturer. From this moment, the custom materials deposit is completely non-refundable.
STEP 5 – Manufacturing (6-12 weeks typical)
Manufacturer produces your custom items. You cannot cancel during this period.
STEP 6 – Delivery and Installation
Materials arrive and installation proceeds per contract.
Important: You will receive copies of all manufacturer order confirmations, tracking information, and documentation proving that custom materials were ordered specifically for your project.
Stock vs. Custom Materials:
STOCK MATERIALS (May be refundable):
✓ Standard sizes available from inventory
✓ Common colors and finishes
✓ Off-the-shelf hardware
✓ Standard glass thicknesses
✓ May be returnable to supplier (subject to restocking fees)
CUSTOM MATERIALS (Non-refundable):
✗ Made to your measurements
✗ Special colors or finishes
✗ Non-standard configurations
✗ Cannot be returned or repurposed
We will always inform you which materials are stock vs. custom BEFORE you commit to the order.
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5. COMPLETED WORK – NO REFUNDS
CRITICAL POLICY: Once service work has been completed, started, or materials have been installed, NO REFUNDS will be issued for any reason, including but not limited to:
Non-Refundable After Work Begins:
❌ Change of mind after work completion
❌ Buyer’s remorse or second thoughts
❌ Decision to use different materials or methods after installation
❌ Aesthetic preferences or subjective dissatisfaction
❌ Price concerns after service is rendered
❌ Obtaining lower quotes from competitors after our work is done
❌ Minor cosmetic imperfections that do not affect functionality
❌ Normal characteristics of materials (wood grain variations, slight color differences, etc.)
❌ Performance that meets industry standards but not personal expectations
❌ Desire to hire different contractor after work is complete
❌ Family disagreements about design choices
❌ Financial hardship or inability to pay remaining balance
Why This Policy Exists:
Completed work fundamentally differs from products:
• Labor has been performed and cannot be “returned”
• Materials have been custom-installed to your property
• Work is integrated into your home’s structure
• Our technicians’ time and expertise cannot be recovered
• Materials may be damaged or altered during removal
• We have fulfilled our contractual obligations
Quality Issues with Completed Work:
If you experience genuine defects, workmanship issues, or performance problems with completed work, these concerns are addressed through our WARRANTY PROGRAM (Section 8), not through refunds.
Warranty provides:
✓ Free repair of defective workmanship (1 year)
✓ Replacement of defective materials (per manufacturer warranty)
✓ Correction of installation errors
✓ Resolution of performance issues
Warranty does NOT provide:
✗ Cash refunds for completed work
✗ Removal and replacement based on preference
✗ Compensation for cosmetic issues
✗ Refunds for buyer’s remorse
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6. REFUND ELIGIBILITY – LIMITED CIRCUMSTANCES
Refunds will ONLY be considered in the following specific, documented situations:
A. Services Not Performed
If WOWFIX fails to perform the services you paid for and does not reschedule or complete the work within a reasonable timeframe (typically 30 days), you may request a refund.
Requirements:
• You must have made reasonable attempts to reschedule
• WOWFIX must have failed to respond or accommodate
• No work has been started or materials installed
• Written communication documenting the situation
B. Billing Errors
If you were charged incorrectly, billed twice for the same service, or charged for services not rendered.
Requirements:
• Original invoice and payment receipts
• Specific description of the error
• Comparison with original quote or agreement
Legitimate billing errors will be corrected immediately with full refund of overcharged amounts.
C. Pre-Service Cancellation
If you cancel before work begins, subject to the cancellation terms in Section 2 and deposit terms in Section 3.
D. Material Defects (Uninstalled Only)
If materials are defective BEFORE installation and cannot be replaced by the manufacturer, you may receive a refund of those material costs.
Once materials are installed:
• Defects are covered by manufacturer warranty
• Refunds are not provided; replacement or repair only
• See Section 8 for warranty information
E. WOWFIX Cancellation
If WOWFIX cancels your project for any reason (other than customer breach), you receive a full refund of all payments made.
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Refunds Will NOT Be Issued For:
❌ Normal wear and tear after service completion
❌ Damage caused by customer misuse, neglect, or abuse
❌ Issues caused by pre-existing conditions not disclosed during initial assessment
❌ Complications arising from customer-supplied materials
❌ Failure to follow recommended maintenance procedures
❌ Changes in customer preferences after work begins
❌ External factors beyond WOWFIX control (weather damage, accidents, vandalism, acts of God)
❌ Work performed by other contractors after our service
❌ Issues discovered more than 30 days after service (covered by warranty instead)
❌ Cosmetic issues that do not affect safety or functionality
❌ Customer’s unrealistic expectations not communicated during estimate
❌ Minor variations from photos or examples (which are illustrative only, not guarantees)
❌ Time taken to complete work (unless excessive and unreasonable)
❌ Personality conflicts or communication issues with technicians (unless misconduct)
❌ Permit or code issues caused by pre-existing violations
❌ Hidden damage discovered during work (you will be notified; additional charges may apply)
❌ Difficulty accessing work area due to customer’s property conditions
❌ Project cost increases due to unforeseen complications discovered during work
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7. REFUND REQUEST PROCESS
Time Limit for Requests
All refund requests must be submitted within 7 CALENDAR DAYS of:
• The service date (for completed work issues), OR
• The payment date (for billing errors), OR
• The cancellation date (for cancelled appointments)
Requests submitted after 7 days will NOT be considered, except for:
• Billing errors (30-day window)
• Warranty claims (see Section 8)
How to Request a Refund
To request a refund, you must follow this formal process:
STEP 1: Initial Contact
Contact WOWFIX via:
• Email: re*****@****ix.com (preferred for documentation)
• Phone: (855) 994-1801
• Mail: WOWFIX LLC, 1006 S Lindell Rd, Greensboro, NC 27403
STEP 2: Provide Required Information
• Your full name and account information
• Service invoice number or order number
• Date of service or payment
• Detailed written explanation of why you believe a refund is warranted
• Specific amount you are requesting to be refunded
STEP 3: Submit Documentation
Required documentation (as applicable):
• Original invoice or receipt
• Photographs or videos clearly showing the alleged issue
• Timeline of events and when issue was discovered
• Copies of any prior communication with WOWFIX about the issue
• Material order confirmations (for deposit disputes)
• Proof of expenses incurred (for custom material verification)
STEP 4: Allow Inspection
You must allow WOWFIX reasonable opportunity to:
• Inspect the work in question
• Verify the condition of materials
• Assess the situation firsthand
• Attempt to resolve through repair or correction
Refusing inspection may result in automatic denial of your refund request.
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Review and Decision Process
Initial Review (5-7 business days):
• WOWFIX management reviews your request
• We verify all documentation submitted
• We may contact you for additional information
• We may schedule an in-person inspection
Investigation (if needed):
• Technician site visit to assess the situation
• Review of original work orders and specifications
• Consultation with suppliers or manufacturers
• Assessment of whether issue is covered by warranty
Decision Communication (within 14 days of initial request):
• You will receive written notification of our decision
• If approved: refund amount and timeline provided
• If denied: detailed explanation of reasons provided
• If alternative offered: repair, replacement, or credit options presented
Appeals (one-time only):
• If denied, you may appeal once with additional evidence
• Appeals must be submitted within 7 days of denial
• Senior management reviews appeal
• Final decision rendered within 7 days
• This decision is FINAL and binding
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Approved Refunds
If your refund request is approved:
Processing Time: 10-14 business days from approval date
Refund Method: Original payment method (credit card, check, etc.)
Partial Refunds: May be issued at WOWFIX’s discretion based on:
– Percentage of work completed
– Materials installed
– Value provided to customer
– Actual damages or issues
Release Requirement:
For refunds over $1,000, you may be required to sign a general release waiving any future claims related to the service in question.
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Denied Refund Requests
If your refund request is denied, we will provide:
Written Explanation including:
• Specific reasons for denial
• Reference to applicable policy sections
• Alternative solutions offered (if any)
• Appeal process information
Your Options After Denial:
1. Accept the decision (no further action)
2. Appeal once with additional evidence (see above)
3. Accept alternative remedy (repair, credit, etc.) if offered
4. Pursue dispute resolution per our Terms and Conditions
5. File complaint with Better Business Bureau or consumer protection agency
6. Pursue arbitration or small claims court (per Terms and Conditions)
WOWFIX decisions are made in good faith based on the facts presented and applicable policies. Final decisions by senior management are binding except as provided in our Terms and Conditions for formal dispute resolution.
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8. WARRANTY VS. REFUND – CRITICAL DISTINCTION
Many customers confuse WARRANTY with REFUND. Understanding the difference is essential:
┌─────────────────────────────────────────────────────────────┐
│ REFUND = Money back for services not performed │
│ WARRANTY = Free repair for defects in completed work │
└─────────────────────────────────────────────────────────────┘
REFUND ISSUES (This Policy – Section 6):
Refunds apply to situations BEFORE or INSTEAD OF service:
✓ Service not performed
✓ Pre-service cancellations
✓ Billing errors
✓ Deposits when no expenses incurred
Remedy: Money returned to you
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WARRANTY ISSUES (Covered by Our Warranty Program):
Warranties apply to DEFECTS in completed work:
✓ Workmanship errors appearing after completion
✓ Material failures during warranty period
✓ Seal failures or IGU defects
✓ Hardware malfunctions
✓ Installation errors causing performance issues
✓ Products not performing as warranted
Remedy: Free repair or replacement (NO cash refunds)
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Our Warranty Program:
LABOR WARRANTY: 1 year from service completion date
• Covers defects in workmanship
• Covers installation errors
• Free correction of any work-related issues
• Does not cover damage from misuse or external factors
PARTS/MATERIALS WARRANTY: Varies by manufacturer
• Typically 1-5 years for hardware
• 10-20 years for IGU seals (insulated glass units)
• Lifetime for some premium products
• Manufacturer warranty terms apply
• We coordinate warranty claims with manufacturers
GLASS WARRANTY: Per manufacturer specifications
• Seal failure coverage (typically 10-20 years)
• Glass breakage NOT covered (unless defective)
• Condensation between panes = seal failure (covered)
• Surface condensation = normal (not covered)
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Warranty Claim Process:
If you experience an issue with completed work:
1. Contact WOWFIX within warranty period
2. Describe the specific problem
3. Provide photos if possible
4. We schedule free inspection
5. If warranty issue confirmed: FREE repair or replacement
6. If not warranty issue: We provide quote for paid repair
Warranty Exclusions (Not Covered):
❌ Damage from accidents, impacts, or vandalism
❌ Normal wear and tear
❌ Damage from extreme weather (hurricanes, hail, tornadoes)
❌ Alterations or repairs by non-WOWFIX technicians
❌ Failure to maintain products per recommendations
❌ Pre-existing conditions not addressed in original service
❌ Cosmetic issues that don’t affect function
❌ Issues caused by structural settling or movement
❌ Water intrusion from sources other than window/door
❌ Condensation on glass surfaces (vs. between panes)
Important: WARRANTY PROVIDES REPAIR, NOT REFUND
Even if a warranty issue exists, you do NOT receive a cash refund. We repair or replace the defective work at no charge. This is standard practice industry-wide for service warranties.
To Request Warranty Service:
Email: wa******@****ix.us
Phone: (855) 994-1801
Include: Invoice number, description of issue, photos
Warranty claims have NO time limit during warranty period, unlike refund requests (7-day limit).
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9. UNINSTALLED MATERIALS AND PRODUCTS
Return Policy for Uninstalled Materials
WOWFIX offers a 30-day return window for uninstalled, unopened products or materials purchased through us, subject to strict conditions below.
Eligibility Requirements (ALL must be met):
✓ Items must be in NEW, UNUSED, and UNOPENED condition
✓ Original manufacturer packaging must be intact and undamaged
✓ All accessories, hardware, manuals, and components must be included
✓ Proof of purchase from WOWFIX required (invoice, receipt, order confirmation)
✓ Return authorization (RMA) must be obtained BEFORE shipping
✓ Items must be returned within 30 days of purchase date
✓ Items must NOT be custom-ordered or special-order products
Non-Returnable Items:
❌ Custom-ordered or special-order products (see Section 4)
❌ Cut, modified, altered, or installed materials
❌ Items without original, undamaged packaging
❌ Opened boxes or packages
❌ Products discontinued by manufacturer
❌ Clearance, final sale, or “as-is” items
❌ Items purchased more than 30 days ago
❌ Materials showing any signs of installation attempts
❌ Hardware with missing components
❌ Glass or mirrors (too fragile; special order assumed)
❌ Weatherstripping or sealants (hygiene/safety reasons)
Return Authorization Process:
STEP 1: Request RMA (Return Merchandise Authorization)
Contact: re*****@****ix.com or call (855) 994-1801
Provide: Invoice number, item description, reason for return
Timeline: Request RMA within 30 days of purchase
STEP 2: Receive RMA Number
We review your request within 2 business days
If approved, you receive RMA number and return instructions
RMA valid for 14 days from issuance
STEP 3: Ship Items to WOWFIX
Pack items securely in original packaging
Include RMA number on outside of package
Ship to address provided in RMA instructions
You pay all return shipping costs
Use trackable, insured shipping (you bear risk of loss/damage in transit)
Items must be received within 14 days of RMA issuance
STEP 4: Inspection
We inspect returned items within 5 business days of receipt
Items must meet ALL eligibility requirements
Any damage, missing components, or opened packages = return denied
STEP 5: Refund Issued (if approved)
Refund processed within 7-10 business days after inspection
Refund to original payment method
Refund amount = Purchase price minus restocking fee and non-refundable charges
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Fees and Deductions:
Restocking Fee: 25% of purchase price
Reason: Covers inspection, repackaging, re-inventory, and lost sales opportunity
Original Shipping Charges: NOT refunded
If we shipped items to you, those charges are non-refundable
Return Shipping: Your responsibility
You pay to ship items back to us
Refused or Damaged Returns:
• If returned items don’t meet requirements: No refund, items returned to you at your expense
• Damage during return shipping: Your responsibility (you should insure shipment)
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Example Return Calculation:
Purchase Price: $500
Restocking Fee (25%): -$125
Original Shipping: -$50 (not refunded)
Your Refund: $325
Plus you paid return shipping (~$30-50)
Total cost to return: ~$175-200
This is why we encourage customers to be certain before purchasing!
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10. PAYMENT DISPUTES, BILLING ERRORS, AND CHARGEBACKS
Billing Errors
If you believe you were charged incorrectly, contact us IMMEDIATELY with:
• Your invoice number and account information
• Specific description of the alleged error
• Expected amount vs. charged amount
• Supporting documentation (original quote, email agreement, etc.)
Contact: bi*****@****ix.com or (855) 994-1801
We will investigate promptly and respond within 5-7 business days.
Legitimate billing errors will be corrected immediately with:
✓ Full refund of overcharged amount
✓ Correction of invoice records
✓ Written confirmation of correction
Common billing situations (NOT errors):
These are NOT billing errors:
❌ Additional charges for work not in original quote (additional scope)
❌ Price increases due to unforeseen complications discovered during work
❌ Charges for additional materials needed beyond estimate
❌ Sales tax charges
❌ After-hours or emergency service surcharges
❌ Prices higher than competitor quotes (not an error)
❌ Total cost higher than you expected (if it matches invoice/quote)
If additional work or charges arise during service:
• We notify you BEFORE proceeding
• You approve additional charges
• Charges are legitimate even if unexpected
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Credit Card Disputes and Chargebacks
⚠️ CRITICAL WARNING: READ CAREFULLY ⚠️
Initiating a credit card dispute or chargeback without first contacting WOWFIX and allowing reasonable time to resolve the issue is considered a material breach of our Terms and Conditions.
Why Contact Us First:
✓ Most issues can be resolved quickly through direct communication
✓ We can provide documentation to support charges
✓ Chargebacks harm small businesses unfairly
✓ Chargeback fees cost us $15-$150 per dispute
✓ Banks often rule in customer favor without hearing our side
✓ We lose money even when we’re right
Proper Dispute Process:
1. Contact WOWFIX first (re*****@****ix.com or bi*****@****ix.com)
2. Explain your concern clearly
3. Provide documentation
4. Allow 7-14 days for resolution
5. If unresolved, THEN consider chargeback as last resort
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Consequences of Improper Chargebacks:
If you initiate a chargeback without first contacting us and allowing reasonable resolution time, WOWFIX reserves the right to:
Immediate Actions:
❌ Terminate your WOWFIX account permanently
❌ Void all service warranties immediately
❌ Ban you from using WOWFIX services in the future
❌ Pursue collections for any legitimate amounts owed
Financial Consequences:
❌ Charge $150 chargeback processing fee (if we win the dispute)
❌ Add costs of fighting the chargeback (documentation, admin time)
❌ Report the incident to collections agencies if appropriate
Legal Actions:
❌ Pursue legal action to recover legitimate charges plus fees and costs
❌ File counterclaims in any legal proceedings
❌ Report fraudulent chargebacks to appropriate authorities
We Will Fight Improper Chargebacks:
If a chargeback is filed, we will provide your credit card company with:
✓ Signed service agreements and contracts
✓ Detailed invoices and work orders
✓ Before/after photos of work performed
✓ Proof of service completion
✓ Communication records
✓ Material order confirmations
✓ Technician reports and time logs
✓ Your signature on completed work authorization
Most legitimate charges are upheld when we provide this documentation.
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Valid Reasons for Chargebacks:
We understand chargebacks may be appropriate if:
✓ Unauthorized charges on your card (fraud/theft)
✓ We refuse to communicate or resolve disputes
✓ We fail to provide services after repeated attempts
✓ Clear evidence of our breach of contract
✓ We charged amount significantly different from agreement
Even in these cases, please contact us first.
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Our Commitment:
WOWFIX commits to:
✓ Respond to all billing inquiries within 5-7 business days
✓ Investigate disputes fairly and thoroughly
✓ Provide clear documentation of charges
✓ Work in good faith to resolve legitimate concerns
✓ Issue refunds when appropriate
We ask customers to:
✓ Contact us before initiating chargebacks
✓ Provide reasonable time for resolution (7-14 days)
✓ Communicate concerns clearly
✓ Act in good faith
Most disputes can be resolved through communication. Chargebacks should be the absolute last resort after all other avenues have been exhausted.
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11. FRAUDULENT OR EXCESSIVE REFUND REQUESTS
Protection Against Refund Abuse
WOWFIX reserves the right to deny refund requests that are:
Characteristics of Invalid Requests:
• Deemed fraudulent or made in bad faith
• Based on false, misleading, or exaggerated claims
• Inconsistent with physical evidence or documented facts
• Made in violation of time limits or procedures in this policy
• Excessive in number or frequency
• Submitted with fabricated documentation or photos
• Contradicted by technician reports or records
• Made after customer refuses inspection or access
Red Flags for Potential Fraud:
• Customer refuses to allow inspection of alleged issues
• Photos or evidence appear staged or manipulated
• Claims contradict physical reality or laws of physics
• Multiple refund requests across different vendors (we check references)
• Customer threatens negative reviews unless refund issued
• Timeline of events changes with each retelling
• Alleged issues don’t match documented condition at service completion
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Consequences of Fraudulent Requests:
Customers who submit fraudulent or bad-faith refund requests face:
Immediate Consequences:
❌ Automatic denial of the refund request
❌ Termination of WOWFIX account and services
❌ Voiding of all service warranties
❌ Potential legal action to recover costs of investigation
❌ Permanent ban from using WOWFIX services
❌ Negative marks in industry referral systems
Legal Consequences:
❌ Referral to law enforcement if criminal fraud suspected
❌ Civil action to recover damages caused by false claims
❌ Collection of attorney fees and court costs
❌ Reporting to credit bureaus if applicable
❌ Pursuit of damages for defamation (false negative reviews)
We take fraud seriously and will pursue all available remedies.
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Multiple Refund Requests – Pattern Monitoring:
We track refund request patterns to identify potential abuse:
Yellow Flag (Enhanced Scrutiny):
• 2 refund requests within 12 months
• Requires senior management approval
• Enhanced documentation standards
• May require independent third-party inspection
Red Flag (High Risk):
• 3+ refund requests within 12 months
• Automatic senior management review
• May require prepayment for future services
• Subject to additional verification requirements
• May be denied service at WOWFIX discretion
Black Flag (Account Restriction):
• 4+ refund requests OR 1 proven fraudulent request
• Permanent restriction from WOWFIX services
• No future services provided under any circumstances
• Information shared with industry partners
Legitimate Claims Welcome:
If you have genuine quality concerns, you will NOT be penalized for multiple legitimate warranty claims or reasonable refund requests. This policy targets pattern abusers and fraudulent actors only.
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Industry Cooperation:
WOWFIX participates in industry information-sharing regarding customers who engage in:
• Repeated fraudulent refund claims
• Chargeback abuse
• Service theft or non-payment patterns
• Threats or harassment of contractors
This protects all reputable businesses in our industry.
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12. ALTERNATIVES TO REFUNDS
Before requesting a refund, consider these alternatives that often provide better outcomes:
1. Service Warranty (No Cost to You)
For quality or performance issues with completed work:
✓ Free repair under 1-year labor warranty
✓ Free replacement under manufacturer parts warranty
✓ No cost to you for covered issues
✓ Faster resolution than refund process
✓ Maintains value of your original investment
Contact: wa******@****ix.us
2. Repair or Correction Service
For issues that don’t meet warranty criteria:
✓ We may offer free or discounted repair service
✓ Corrects the problem without starting over
✓ Usually faster than refund-and-restart process
✓ Maintains relationship for future service
3. Replacement or Upgrade
For material issues or performance concerns:
✓ Replacement of specific components at reduced cost
✓ Upgrade to better materials with credit for original
✓ Addresses specific concerns without full refund
4. Service Credit
Instead of cash refund:
✓ Credit towards future WOWFIX services
✓ Usually higher value than cash refund (10-20% bonus)
✓ No expiration date
✓ Transferable to family members at same address
✓ Can be combined with other offers
5. Partial Refund or Discount
When full refund isn’t warranted but customer has legitimate concerns:
✓ Discount on completed services
✓ Refund of portion of payment
✓ Credit for future service call
✓ Waiver of certain fees
6. Re-Service at No Charge
For customer satisfaction issues:
✓ Second technician reviews and corrects work
✓ Additional attention to detail
✓ Customer service manager involvement
✓ Ensures customer satisfaction
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Why Alternatives Are Better:
For You:
✓ Faster resolution (days vs. weeks)
✓ Problem actually gets fixed
✓ No need to start over with different contractor
✓ Maintains warranty coverage
✓ Often results in better outcome
For WOWFIX:
✓ Maintains customer relationship
✓ Opportunity to make things right
✓ Avoids financial loss of full refund
✓ Protects reputation
Most satisfied customers originally had concerns that were resolved through alternatives rather than refunds.
How to Explore Alternatives:
When contacting us about an issue:
1. Explain your specific concerns clearly
2. Listen to alternative solutions we propose
3. Ask questions about each option
4. Consider which best meets your needs
5. Give us opportunity to make things right
Our goal is customer satisfaction, not avoiding refunds. Alternatives often achieve this better than refunds.
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13. FINAL DECISIONS AND DISPUTE RESOLUTION
WOWFIX Management Authority
All refund decisions are made at the sole discretion of WOWFIX management after careful review of:
Decision Factors:
• Nature, severity, and validity of the issue raised
• Whether issue was preventable by WOWFIX
• Customer’s communication, cooperation, and reasonableness
• Photographic and physical evidence provided
• Technician reports, photos, and documentation
• Industry standards and best practices
• Prior service history and payment record with customer
• Reasonableness and reality of customer’s expectations
• Cost and feasibility of alternative remedies
• Good faith of the request
• Compliance with policy requirements and timelines
• Precedent and consistency with other decisions
Our decisions are final and binding, except as provided in our Terms and Conditions for formal dispute resolution through arbitration or small claims court.
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Appeal Process (One-Time Only)
If your refund request is denied and you disagree:
Appeal Procedure:
1. Submit written appeal within 7 days of denial notification
2. Provide NEW evidence or information not in original request
3. Explain specifically why you believe decision was wrong
4. Email to: ap*****@****ix.com
5. Senior management reviews (different person than initial decision)
6. Decision rendered within 7 business days
7. This decision is FINAL – no further appeals
Appeals are NOT a second chance to submit the same information. You must provide new evidence or arguments.
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If You Disagree with Final Decision:
You have the following options:
1. Accept the Decision
• No further action required
• Maintains current relationship with WOWFIX
2. Accept Alternative Remedy (if offered)
• Repair, replacement, credit, or partial refund
• Often more practical than pursuing disputes
3. Informal Resolution Discussions
• Request phone call with management to discuss
• Attempt to reach mutually acceptable solution
• Many disputes resolved through conversation
4. Better Business Bureau (BBB)
• File complaint with BBB
• We respond through BBB platform
• BBB may facilitate mediation
• No cost to you
• Does not affect your legal rights
5. North Carolina Consumer Protection
• File complaint with NC Attorney General Consumer Protection Division
• Website: ncdoj.gov
• They investigate consumer complaints
• May result in investigation or mediation
6. Small Claims Court
• For disputes under $10,000 (NC limit)
• File in your local small claims court
• No attorney required
• Relatively low cost
• Quick resolution
7. Arbitration
• Per our Terms and Conditions
• Binding arbitration through American Arbitration Association
• More formal than small claims
• Each party presents case to neutral arbitrator
• Decision is binding and enforceable
Important: Our Terms and Conditions contain an arbitration agreement requiring most disputes to be resolved through binding arbitration rather than court (except small claims).
Please review the Dispute Resolution section of our Terms and Conditions for complete information.
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Legal Limitations:
This refund policy is subject to applicable federal and state consumer protection laws. Nothing in this policy:
• Limits rights that cannot be waived under North Carolina law
• Prevents you from pursuing legal remedies available by law
• Supersedes consumer protection statutes or regulations
• Eliminates liability for fraud, gross negligence, or willful misconduct
If any provision of this policy is found unenforceable, the remaining provisions remain in full effect.
Your statutory rights as a consumer are not affected by this policy.
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14. MODIFICATIONS TO THIS POLICY
WOWFIX reserves the right to modify this Refund Policy at any time to reflect:
• Changes in business practices
• Legal or regulatory requirements
• Industry standards
• Customer feedback and experience
Notice of Changes:
• “Last Updated” date revised at top of policy
• Material changes posted prominently on website
• Existing customers notified via email of significant changes
• Changes effective immediately for new customers
• For existing customers, changes effective 30 days after notice
Applicable Version:
The version of this policy in effect at the time you book services governs that transaction. We will not apply retroactive policy changes to your disadvantage.
Your Responsibility:
Check this policy periodically for updates. Continued use of WOWFIX services after changes are posted constitutes acceptance of the modified policy.
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15. QUESTIONS AND CONTACT INFORMATION
For questions about this Refund Policy or to request a refund:
WOWFIX LLC
1006 S Lindell Rd
Greensboro, NC 27403
Main Phone: (888) 887-6833
Main Email: in**@****ix.us
Specialized Contact Points:
Refund Requests: re*****@****ix.us
Billing Questions: bi*****@****ix.us
Warranty Claims: wa******@****ix.us
Product Returns (RMA): re*****@****ix.us
Appeals: ap*****@****ix.us
Business Hours:
Monday-Friday: 8:00 AM – 6:00 PM EST
Saturday: 9:00 AM – 3:00 PM EST
Sunday: Closed (emergency service available)
Response Times:
• Phone calls: Immediate during business hours
• Emails: 1-2 business days for acknowledgment
• Refund decisions: 5-14 business days
• Appeals: 7 business days
Please allow adequate time for review and investigation of refund requests. Complex situations may require additional time beyond standard timelines.
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ACKNOWLEDGMENT AND AGREEMENT
By booking services with WOWFIX, you acknowledge and agree that:
✓ You have read this entire Refund Policy carefully
✓ You understand the terms and conditions outlined herein
✓ You understand that refunds are provided only in limited circumstances
✓ You understand that completed work is non-refundable
✓ You understand deposit and down payment refund terms
✓ You understand the difference between refunds and warranty
✓ You understand time limits for refund requests (7 days)
✓ You understand documentation requirements
✓ You understand WOWFIX has sole discretion in refund decisions
✓ You understand consequences of fraudulent requests or chargebacks
✓ You agree to contact WOWFIX before initiating credit card disputes
✓ You agree this policy is incorporated into and part of our Terms and Conditions
Your signature or electronic acceptance on service agreements constitutes acknowledgment of this Refund Policy.
Questions? Ask before booking services – we’re happy to explain any aspect of this policy.
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© 2025 WOWFIX LLC. All rights reserved.
This Refund Policy is subject to the laws of the State of North Carolina and is incorporated by reference into the WOWFIX Terms and Conditions.